Box Office Policies

Credit Card Fee 

  • If paying with a credit card over the phone, online or in person, patrons will be charged a $2 - $5 per ticket fee.

Ticket Exchanges and Refunds

  • All sales are final.  There are no refunds.  However, tickets that you cannot use can be returned to the box office prior to the concert for a tax deductible donation in the amount of the unused ticket(s).

  • Subscribers may exchange their tickets for another concert in the current subscription season up to 48 hours prior to the concert at no charge (any additional charges will apply if you upgrade their seat).  A refund will not be given if you downgrade your seat or if a seat in your price is not available.  

    • The same applies to single ticket buyers but there is a $3 per ticket exchange fee.    ​

Lost or Forgotten Tickets 

  • Subscribers and single tickets buyers can have lost or forgotten tickets reprinted at no charge. 
We Are Still
Working Hard
Call or Email

Our administrative offices are temporarily closed, but our staff are working hard from their homes.  If you have questions, reach out via phone at 203-574-4283 or email at

Box Office
Is Now Virtual

Mon-Fri, 10am-4pm

(phone & email only,

until further notice)


The WSO builds connections across the region with exploratory concerts, events, and educational programs. The WSO maintains a firm commitment to produce programs that are of value to its patrons, participants and community partners. This commitment is rooted in the Symphony’s core belief that music education and shared cultural experiences are essential to creating community.  Founded in 1938, the Symphony has assembled over 100 of the most talented musicians across New England to perform throughout Northwest Connecticut.  The 2019-2020 season celebrates Maestro Leif Bjaland’s 25th Anniversary as Music Director & Conductor with the WSO.

The Symphony has been the Orchestra-in-Residence at Naugatuck Valley Community College since 1992. 

Naugatuck Valley Community College

750 Chase Parkway
Waterbury, CT 06708

The Palace Theater

100 E. Main St.
Waterbury, CT 06702


Administrative Offices:

160 Robbins Street

Waterbury, CT 06708

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